How to book your holiday on APV Camping sites ?
You have the possibility to book:
- by phone at 0033 2 51 56 08 78
- online at www.camping-apv.com
- by sending your contract by post to Camping APV - Atlantique Pellerin Vacances - BP 229 - 85402 Luçon
Sélectionnez un sujet :
VOTRE RESERVATION
VOTRE HEBERGEMENT
VOTRE ARRIVEE AU CAMPING
LE REGLEMENT A LA PISCINE
VOTRE RESERVATION
How to book your holiday on APV Camping sites ?
You have the possibility to book:
- by phone at 0033 2 51 56 08 78
- online at www.camping-apv.com
- by sending your contract by post to Camping APV - Atlantique Pellerin Vacances - BP 229 - 85402 Luçon
What is the tourist tax?
The tourist tax is a tax established according to the age and length of stay of holidaymakers, set by each municipality. It varies from one resort to another (price observed from €0.35 to €1/ day and per person).
It is requested on your arrival or on your stay final payment and then transferred by the campsite to its municipality of residence.
Can I receive the map of the campsite and choose my location?
The plans of the campsites are not transmitted because Atlantique Pellerin Vacances reserves the right to rethink the layout of the campsite from one season to the next. In addition, every year changes of rental categories and ranges are made due to the regular renewal of our rental stock.
If you have a preferred location in the campsite, its number, you can communicate it to us at the time of booking by telephone or in the online comments on the internet. If the location is available, it will be blocked for you. However, APV reserves the right to direct you to a pitch meeting the same criteria if the requested pitch is no longer available and will keep you informed in the event of a change.
To best meet your expectations, we invite you to specify your preferences on the situation in the campsite when booking by telephone or on the internet in the comments section of the online booking form. By booking early in the season, you have a better chance of choosing according to your criteria of:
- proximity or not of services
- proximity or not to swimming pools
- proximity or not to the beach
- more or less quiet location
- more or less shaded location
For reservations of bare pitches, please absolutely indicate the type and dimensions of your equipment (caravan, motorhome, family tent, number of tents, trailer), in order to allocate you a pitch well suited to your camping equipment.
Clarifications and Mediator
Dear customer, these clarifications being necessary in order to avoid any ambiguity, we thank you for your trust and hope that your next vacation can leave you with the best of memories.
Mediator: complaints will only be taken into consideration if they are signed, dated, as precise as possible and relate to relatively recent facts. In the event of a dispute and after having contacted the customer service of the establishment, any customer of the campsite has the possibility of seizing a consumer mediator, within a maximum period of one year from the date of the written complaint, by LRAR , with the operator. The contact details of the mediator likely to be contacted by the client: Consumer Mediation Center of Justice Conciliators CM2C – 14 rue Saint Jean 75017 Paris: “being validated by the CECMC”.
What are the booking fees / application fees?
These are the administrative costs necessary to process your booking file.
- €30 when booking by phone with one of our advisers
- €10 when booking a stay online on the internet
Any request to modify a reservation (dates, type, campsite) is studied by APV. It can be accepted or refused and will result in a “modification fee” of €30 (free modifications for personal information: telephone number, postal address, email address, date of birth, participants*, registration or addition of additional services).
Any modification that may lead to a variation in the amount of the fee, more or less, must be reported on arrival. In the event of inaccurate declaration by the lessee, this contract will be automatically terminated and the sums paid will be retained by the lessor.
*(Warning: this does not concern the change of file holder which is a chargeable modification if possible and/or accepted).
What is the down payment?
The deposit is the initial amount you pay to Atlantique Pellerin Vacances to confirm your stay:
- Any bare pitch reservation must be accompanied by a deposit of 25% + €30 administration fees or €10 administration fees in low season for a weekend and/or one night + possibly the cancellation option.
- All rental reservations must be accompanied by a 25% deposit + €30 administration fee (€10 for an internet reservation or short stay in low season) + possibly the cancellation option (excluding COVID guarantee). The rental balance will be due 4 weeks before your arrival date.
What is the guarantee deposit?
For any accommodation rental reservation, a guarantee deposit of €200 must be paid via SWIKLY.
You will receive an email with a connection link to your SWIKLY file 50 days before your arrival (or the same day of your reservation as part of a last minute stay).
In any case, this security deposit is not debited from your bank account and does not affect your bank limit.
The €200 security deposit consists of :
- 100 € for the rental to cover any damage
- 100 € for the cleaning deposit in the context where the maintenance has not been carried out correctly by you at the end of the stay.
Thereafter, you will receive an e-mail attesting to the return of your security deposit 20 days after the end of your stay.
If there is damage, we will inform you in advance of a possible deduction.
Our partner SWIKLY is a French dematerialized and 100% secure deposit platform registered in Lyon - RCS 819 514 076.
Payment in installments free of charge
You have the possibility of staggering your payments in 3/4 installments free of charge, by telephone or directly on your online file, taking into account a final balance 30 days before your arrival on the campsite.
What are the payment options available ?
Payments are possible by
- CB Visa - Mastercard: by telephone and online banking payment 100% secure SYSTEMPAY
- Bank check
- ANC holiday vouchers
- Holiday vouchers ANCV-Connect
- National and international bank transfer
Je n’aurai pas mes chèques vacances pour la date de paiement fixée pour le solde, comment faire ?
Rassurez-vous, c’est un cas de figure fréquent. Il vous suffit de nous remettre un chèque bancaire du montant équivalent au montant prévu en Chèque-Vacances : nous le conserverons de côté, en attente de réception de vos Chèques-Vacances Classic . Un conseil, demandez à votre organisme/employeur de commander le format dématérialisé auprès de l’ANCV appelé Chèque-Vacances Connect, pratique et facile d’utilisation, nous l’acceptons également.
VOTRE HEBERGEMENT
Are all the accommodations heated?
All our mobile homes and cottages are equipped with electric heaters in the living room and bedrooms
NB: Only the Ecolodges, in the canvas habitat category, are NOT equipped with heating
Are all the accommodations equipped with sanitary facilities ?
All our mobile homes and cottages are equipped with a shower room and WC
NB: Only the 4P Ecolodge Tents are without sanitary facilities, but have a sink in the kitchenette area in the living room.
Only the Ecolodoge MANA 4P tent at the APV Le Pavillon Bleu*** campsite in La Faute sur Mer - La Presqu'île in Vendée is equipped with a shower room and WC.
CLICK - HERE to discover our ECO, COMFORT and GRAND COMFORT Ranges
Are the accommodations air conditioned?
On the ATLANTIC coast and in the PERIGORD, our mobile homes, cottages and ecolodges are not air-conditioned: the Atlantic climate is temperate there.
Except in Parentis-en-Born, on Campsite 13 - Au Lac de Biscarrosse****
In Ardèche, on the MEDITERRANEAN coast, CORSICA and Spain, most of our mobile homes are air-conditioned
Except:
- at GRAU DU ROI on Camping 24 - L'Abri de Camargue****
- in SAINTE-MARIE LA MER on Campsite 20 - Le Sainte-Marie****
How is my accommodation equipped? What should you plan to bring?
We have at your disposal a standard INVENTORY that you can CONSULT HERE online
You can also request in advance the reservation of:
- cot: €18/week
- baby chair: €18/week
- additional deckchair: 18€/week
- sheets: €16/week/bed
You cannot rent a TV. For TV, please book our rentals in the Grand Confort range or other models indicated with TV.
You can also rent bikes on site by check.
Is there a barbecue in the rental, can I plan to bring one?
- On Campsites 1 to 9 and 25: collective barbecues are available to you. Individual charcoal or electric barbecues and planchas are not permitted.
- For other campsites: please contact us for details.
What size sheets should I provide?
Depending on the accommodation you have selected:
- the master bedroom is equipped with a double bed 140x190 cm
- the children's rooms are equipped with 2 twin beds 80x190 cm
- depending on the model, there may be a convertible bed in the living room of 120x190 cm
- all pillows are square shaped in 60x60cm.
Can I register additional people for my stay?
When renting, the maximum number of occupants depends on the campsite and the accommodation capacity of the chosen accommodation.
We do not allow exceeding the maximum capacity listed below.
If you have to exceed the maximum capacity, please modify your stay for a larger capacity accommodation, or even a 2nd rental.
- FOR CAMPSITES 1 to 9 and 25: please contact APV to let us know of any additional people.
We allow a maximum of 1 additional person in each rental and ask that you provide adequate sleeping arrangements (mattress/tent for 1 person with prior agreement from APV).
- 4 places: up to 4 people without supplement + 1 authorized person with supplement
- 4/6 places: up to 6 people without supplement + 1 authorized person with supplement
- 6 places: up to 6 people without supplement + 1 authorized person with supplement
The rate for an additional person varies from €4 to €10/day depending on age and the period (low or high season).
- ATTENTION: in 6/8 places: up to 8 people without supplement - NO additional person
- FOR OTHER CAMPSITES: please consult the Practical Information at the foot of the chosen campsite or contact us on 02 51 56 08 78.
- We remind you that a baby is considered a full occupant and must be mentioned in the list of participants in the stay.
VOTRE ARRIVEE AU CAMPING
At what time can I access my accommodation?
EN LOCATION
As a general rule, we indicate arrivals from 4 p.m. for one-week camping rental stays.
The conditions are different for the weekend formulas and may vary slightly from one campsite to another.
Please check the times specified in the practical information at the bottom of the page of the APV campsite reserved in the Practical Information section.
Are the campsites suitable for Persons with Reduced Mobility (PRM)?
All our campsites have compliant equipment for access to reception/catering service buildings (ramps) and adapted sanitary facilities for people with reduced mobility.
On the other hand, mobile homes, chalets and ecolodges do not have specific sanitary facilities. It is necessary to plan to use the sanitary facilities of the campsite to have sufficient space for the lap of an armchair.
NB: Camping Au Val de Loire en Ré offers stays in Mobile Home 4/6 PRM Grand Comfort places with TV with a terrace with access ramp.
LE REGLEMENT A LA PISCINE
Rules at the swimming pool
We remind you below of some rules for living together, hygiene and safety for accessing swimming pools and enjoying a moment of fun or relaxation in the best conditions.
The public, spectators, visitors or accompanying persons only frequent the premises and areas reserved for them.
Animals must not be brought into the enclosure of the aquatic area.
Before entering the pools, bathers must go under showers and through footbaths (or equivalent devices).
Bathers should not use footbaths for any purpose other than that for which they are designed.
Access to the areas reserved for swimmers is prohibited for those with suspicious skin lesions who do not have a Certificate of Non-Contagion.
Prohibited
- It is forbidden to enter in shoes on the beaches of the solarium.
- Smoking, vaping or chewing gum is prohibited except in outdoor relaxation and rest areas.
- Spitting is prohibited.
- It is forbidden to abandon food reliefs.
- It is forbidden to run on the beaches and to dive outside the areas reserved for this purpose.
- No violent or embarrassing games may be practiced near the facilities.
Children should ALWAYS be under the supervision of their parents
- Children should ALWAYS be under the supervision of their parents.
- Young children under 12 or who cannot swim must be accompanied in the pool, and must remain under the constant supervision of their parents or accompanying adults.
- DO NOT ALLOW children to enter without adults or chaperones
- Please read the internal regulations and the various information of the swimming pool before entering the pools.
- Babies must be provided with special diapers for swimming
- Swim briefs and boxers are compulsory. For hygienic reasons, shorts and burkinis are not accepted.